BIG BANANA INC

I am a grandmother of 7 grandchildren. I have moved to Nambucca Heads almost 3 years ago. I have my grandchildren every school holidays and my main attraction has always been The Big Banana for them until today 09/01.2025.

It was my last day with 2 of my grandchildren to have a wonderful experience for them as that is all they wanted.

We did have a nice day until 2-215 at the bumper cars. I would like you to search your cameras to confirm what we experienced.

Jack and Brooke Ramage and I had bought tickets to the bumper cars and toboggin. It was raining (which is fine) so they went on the bumper cars. At that time there was a young fellow being intimidated by 3 young boys ( app: 17-18) to get a free ride( which they did - twice!! he was probably scared of being bashed up). I stayed in the lineup for the toboggin so they could experience the bumper cars. Not far away. They were going on by themselves ( aged 11 and 7) as there was no one else in the lineup. The three boys intimidated this young man to give them a free ride with my two grandchildren. The poor young fellow was obviously intimidated so obliged. When they got on the ride, they all got in a circle and intimidated by 11-year-old grandson into a circle so he could not get-out. My 7 year old granddaughter was pushing her car, and I started yelling at them to get him out and I ran to them from the line up and told them to get him out of the corner!!

Noone was there to help me and no one was there to help the young man operating the ride. He was very vulnerable!!NOT HIS FAULT!!

I have only just got my grandson to sleep from the trauma of it and he is on the spectrum and not coping with the experience that was meant to be a wonderful day. Not to mention the final day of our 2 weeks together!!

He has advised he never wants to go back there because he felt nan was going to be hurt because I was yelling at these young men with obscenities.

They continued to be intimidating after the ride.

None of this is acceptable. Where is the OH& S for these young kids? Where was security??

I am saddened to think he has such anxiety because of this.

The young fellow realised the issue after the event and came to us in the line for the toboggin and apologised for the apparent bullying. He was petrified. (if cameras available please look at them as this will be verified.)

He gave the kids a free ride on the bumper cars but not without my continual reiteration of it being ok that no one older would be there unless it was a parent!!

I have dealt with this momentarily, but I feel you may need to protect the young ones running these rides and look at increased security and communication.

Maybe these boys knew someone close by and were quite cocky but that will never suffice for the anguish my grandson and granddaughter have been through today.

It's unacceptable and unfortunately, I potentially will not be able to take him there again due to the anxiety created by this event. His 7-year-old sister was even trying to get them away from him pushed in the corner (as advised in previous text).

I never complain about anything, but I would request a written apology to my grandchildren for the current stress this created. We were there for fun not intimidation. I am so saddened. It is a lovely venue, but I believe after today a 2-person rule and security contact may be advised.

My grandchildren's names are Jack Ramage and Brooke Ramage

Address: 5 Iris Cl, Woongarah, 2259.

My phone number is 0439866201 Sharon Colwell

Their mothers phone number is 0418439450 (Ann-Maree Ramage) She works fulltime on the central coast and is aware after the children spoke to her tonight.

They only visit each school holidays and now I can't even take them to Big Banana. I don't even know how to fix it.

I can cope with it, but they have not this evening. Considering we are normally in bed at 730 - 8pm and on the last night of a lovely 2 weeks I am absolutely devastated.